When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.
The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 0345 015 4033 www.ombudsman.org.uk.
The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER. Telephone: 08456 120 540 www.dentalcomplaints.org.uk.
The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 0845 222 4141, the dentists’ regulatory body for complaints about professional misconduct.
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This review is for Stacey and Jane Well what can I say?….. I have had some really bad experiences in the past at different surgeries and I felt very very nervous about my treatment and appointment. … Read More
A very big thank to Stacey Fenwick who through her skilled dental work has given me smile to be proud of, I have never stopped smiling since the months of treatment was completed in early September 2… Read More
Excellent experiences at Seaham Smiles. Welcoming receptionists, pleasant, light and airy waiting area and treatment rooms. Dentist, Stacey, listened, explained and gave painfree, comfortable treatmen… Read More
My bridge fractured which required me needing a dental implant. I felt really apprehensive about this. Nigel & Ellie were fantastic and explained everything in layman’s terms which gave me so much r… Read More
I joined this practice last year and I am really happy that I did. My experience has been excellent. My recent treatment was of a high standard. Jia is very patient and gentle. I really appreciate the… Read More